Cancellation-Amendment-Refund Policy

Cancellation, Amendment & Refund Policy

Updated

January 2026

1.
Our standards and certifications
2.
Roles and responsibilities
3.
Key principles (read before booking)
4.
How to request a cancellation
5.
Amendments (changes)
6.
Processing cancellations and refunds
7.
Fees and deductions
8.
Special situations
9.
Disputes and escalations

Darts Tourism LLC operates under certified management systems aligned with:

ISO/IEC 27001:2022 – Information security, cybersecurity, and privacy protection (ISMS).
ISO 9001:2015 – Quality management systems (QMS).

These frameworks guide how we manage partner and customer data, internal controls, documentation, audit trails, and continuous improvement. Cancellation, change, and refund handling follows controlled and auditable processes.

Cancellation, Amendment & Refund Policy Cont.

Legal framework and limitation of liability

This Policy is governed by the laws of Dubai, United Arab Emirates.
Darts Tourism’s total liability for claims related to cancellations/changes/refunds is limited to the amount paid to Darts Tourism for the affected booking.
We are not liable for indirect or consequential losses (lost profits, missed connections, additional accommodation, etc.).
Final decisions on refunds, credits, waivers, or interpretation remain with the Supplier.

Policy updates

We may modify this Policy to comply with legal, regulatory, operational, or certification requirements. The version published on the Platform at the time of booking applies to that booking.

Contact

Darts Tourism LLC

Email: info@dartstourism.com

Phone/WhatsApp: +971 50 533 1812

Address: Ras Al Khor Industrial Second, Darts Tourism LLC, SMARK 2 - OFF4 33-0, Dubai, United Arab Emirates

Important: This Policy must be read together with the booking’s Supplier fare/rate conditions and the Platform Terms & Conditions.